Troubleshooting License Notification Alarms on CGF Nodes

Overview

Some customers may experience an issue with License Notification alarms being generated on their CGF nodes. These alarms serve as reminders for License Date expiry. The problem arises when these alarms continue to be generated, causing unnecessary alerts and potential confusion.

Solution

To prevent License Notification alarms from being generated on CGF nodes, follow these steps:

1. Wait for the issue to reproduce. If the alarms are old, they might be cleared by the system automatically.
2. If the alarms continue to appear, start the service log level as debug. This will provide more detailed information about the system's operations and may help identify the cause of the alarms.
3. Share the debug logs with the support team for further validation. They can analyze the logs and provide a solution to prevent the alarms from being generated in the future.

Summary

By following the steps above, you can prevent License Notification alarms from being generated on your CGF nodes. If the issue persists, don't hesitate to contact the support team for further assistance.

FAQ

1. What are License Notification alarms?
   These are alarms generated by the system to remind users of License Date expiry on their CGF nodes.
2. What does starting the service log level as debug do?
   Starting the service log level as debug provides more detailed information about the system's operations, which can help identify the cause of the alarms.
3. What should I do if the alarms continue to appear?
   If the alarms persist, share the debug logs with the support team for further validation and assistance.