Troubleshooting Backup Issues on CGF Backup Server For VIL

Overview

The customer is experiencing issues with their backup process for applications, SFTP, crontab, and /etc on the CGF backup server. They are unable to take a backup from one site to another due to internal connectivity issues. The customer is concerned about the continuity of operations in the event of a complete site shutdown and is seeking recommendations for an effective backup strategy.

Recording: Explaining the issue

Ticket: 4113261

Solution

To address the issue of backing up applications, SFTP, crontab, and /etc on the CGF backup server, especially in the event of a complete site shutdown, the recommended solution is to maintain the application backup for each site on a central server. This involves replicating one copy of the application backup for each site to this central server. This solution requires only external storage on the central server. In this specific case, the customer agreed to keep a third copy of the application backup on the CHN backup server, which has partitions in TBs. This third backup is taken once a week.

Summary

The customer was unable to take a backup from one site to another due to internal connectivity issues. The recommended solution was to maintain the application backup for each site on a central server, replicating one copy of the application backup for each site to this central server. This solution requires only external storage on the central server. The customer agreed with the solution and implemented it. The solution is currently running as suggested.

FAQ

Q: What is the recommended solution for backing up applications on the CGF backup server?
A: The recommended solution is to maintain the application backup for each site on a central server, replicating one copy of the application backup for each site to this central server.

Q: What does the solution require?
A: This solution requires only external storage on the central server.

Q: How often is the third backup taken?
A: In this specific case, the third backup is taken once a week.