Troubleshooting Backlogs at BAN Collectors Due to 100% Utilization on the Pri Viewer For Tataplay

Overview

The issue pertains to backlogs at BAN collectors due to 100% utilization on the Pri viewer, which affects the overall performance of the system. The root cause is the full utilization of the Pri viewer, which is unable to handle the load, thus creating backlogs.

Recording: Explaining the issue

Ticket: 4141958

Solution

To resolve this issue, follow these steps:

1. Navigate to the path cd $CRESTEL_P_ENGINE/module/mediation/config/8405/service/distributionservice/
2. Copy the contents of the folder 000/ to a new folder named 001/
3. Inside the 001/ folder, update the service path in the distribution-service.xml file to the location where the backlog is present using the vi command.
4. Restart the service by running sh $CRESTEL_P_ENGINE/module/mediation/bin/startServer_8405.sh

After restarting the service, the backlog should start to be processed successfully with the new instance.

Summary

The issue of backlogs at BAN collectors due to 100% utilization on the Pri viewer can be resolved by creating a new service instance for parallel processing. This involves copying the contents of a specific folder to a new one, updating the service path in a specific XML file to the location where the backlog is present, and restarting the service.

FAQ

1. What causes backlogs at BAN collectors?
   The backlogs at BAN collectors are caused by 100% utilization on the Pri viewer, which is unable to handle the load.
2. How can the issue of backlogs at BAN collectors be resolved?
   The issue can be resolved by creating a new service instance for parallel processing, which involves copying the contents of a specific folder to a new one, updating the service path in a specific XML file to the location where the backlog is present, and restarting the service.
3. What happens after the service is restarted?
   After the service is restarted, the backlog should start to be processed successfully with the new instance.