Muhammad Rizwan
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Articles
Recent activity by Muhammad Rizwan-
Troubleshooting High Memory Utilization on customer Node
Overview The customer is experiencing high memory utilization on their node, specifically on port 8963, which is causing frequent alerts. Despite having a cache memory purging script already schedu...
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Troubleshooting Data Retrieval Issues in GUI For ACT
Overview A user may experience an issue where they are unable to access specific data from a certain date and time through their Graphical User Interface (GUI). This data could be associated with a...
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Troubleshooting Script Failure and 'df -h' Command Output Issue on Server For ACT
Overview The customer is experiencing an issue with a script that is supposed to move logs from the live partition to the storage partition on a server. The server's IP address is 172.16.87.87 and ...
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Troubleshooting: Changing Live Traffic Path for 9402 IP Log Parsing Service For TataPlay
Overview The issue pertains to the live traffic path for the 9402 IP Log parsing service on the Pri viewer server. The path needs to be updated monthly to reflect the change in the month. The probl...
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Troubleshooting Incorrect 'Start Date' in Parsed Call Detail Records (CDRs) For VMIPL
Overview The issue pertains to the parsing of Call Detail Records (CDRs), specifically the 'Start Date' column. In some instances, the parsed CDRs do not match the raw CDRs from the switch, with th...
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Troubleshooting iplms Collector and Parser Issues: No Live Data in PROC1 For ACT
Overview The issue pertains to the iplms collector and parser not showing any live data in PROC1 after running a cron job. This could be due to a problem with the processing of certain files. The c...
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Troubleshooting Server Reboot and Service Enablement Post Power Failure For Asianet
Overview The customer experienced a server reboot due to a power failure and needed assistance to enable all services on the server. The server was an IPDR logging system, which required high prior...
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Troubleshooting Backup Issues on CGF Backup Server For VIL
Overview The customer is experiencing issues with their backup process for applications, SFTP, crontab, and /etc on the CGF backup server. They are unable to take a backup from one site to another ...
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Troubleshooting High Load Averages, CPU, and Memory Utilization on Server Node For VIL
Overview The customer is experiencing high load averages, CPU, and memory utilization on their server node. This issue is causing alarms to trigger as the physical memory usage goes beyond the set ...
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Troubleshooting High CPU Utilization by Disabling Unnecessary Services For VIL
Overview The customer was experiencing high CPU utilization on their host server, SURUMACGNAT01. This issue had been previously addressed but reoccurred, leading to an escalation to the Level 2 sup...