Troubleshooting Server Reboot and Service Enablement Post Power Failure For Asianet

Overview

The customer experienced a server reboot due to a power failure and needed assistance to enable all services on the server. The server was an IPDR logging system, which required high priority attention. The support team was initially unable to assist due to an expired VPN client license, which prevented them from logging into the customer's environment. The customer then provided the necessary login credentials and requested the installation of the standard edition of the Shrewsoft VPN client, which does not require a license. The customer also reported that a specific file (Master.sh) was not found in the specified directory.

Recording: Explaining the issue

Ticket: 4099012

Solution

To resolve the issue of enabling all services on the server after a power failure, follow these steps:

1. Install the standard edition of the Shrewsoft VPN client on the server. This version does not require a license.
2. Log into the server using the provided username and password.
3. If the Master.sh file is not found in the specified directory, contact the Professional Services team for further investigation.
4. The license on the server needs to be renewed. This can be done by the Professional Services team.
5. Once the license is renewed, the services should be up and running again.
6. 

Please note that these steps should be performed by a technical expert or under the guidance of one.

Summary

In summary, the issue was resolved by installing the standard edition of the Shrewsoft VPN client, logging into the server, investigating the missing Master.sh file, and renewing the server license.

FAQ

1. What is the Shrewsoft VPN client?
   The Shrewsoft VPN client is a software that allows remote access to a server. It has a standard edition that does not require a license.
2. What is the Master.sh file?
   The Master.sh file is a script that is crucial for the server's operation.
3. Why does the server license need to be renewed?
   The license on the server needs to be renewed periodically to ensure the services continue to run smoothly.