Troubleshooting Data Retrieval Issues in GUI For ACT

Overview

A user may experience an issue where they are unable to access specific data from a certain date and time through their Graphical User Interface (GUI). This data could be associated with a particular IP address. The root cause of the issue may not be immediately apparent, but it can be resolved by contacting the support team.

Recording: Explaining the issue

Ticket: 4128136

Solution

1. Contact the support team with the details of the data you are trying to access, including the IP address and the specific date and time.
2. The support team will begin working on data retrieval. They will check the backlog and locate the data.
3. We can use the below command to find the data according the date:

4. find /data/ -type f -iname "20231201.gz" |wc -l

5. If the data for the requested date is present but not processed, the support team will push the respective file to the input bucket for further processing.
6. Once the data is processed, the support team will search again and locate the requested data.
7. The support team will then share the audit ID of the requested IP and timestamp with you via email, resolving the issue.

Summary

In cases where specific data from a certain date and time is not accessible through the GUI, the support team can assist by locating the data in the backlog, processing it, and sharing the audit ID of the requested IP and timestamp with the user.

FAQ

1. What should I do if I can't access specific data through the GUI?
   Contact the support team with the details of the data you are trying to access, including the IP address and the specific date and time.
2. What will the support team do to resolve my issue?
   The support team will locate the data in the backlog, process it, and share the audit ID of the requested IP and timestamp with you.
3. What is an audit ID?
   An audit ID is a unique identifier for a specific set of data. It can be used to locate and access the data.