Troubleshooting SFTPUploader Service: Files Stuck at SFTP Distribution Path

Overview

The issue at hand involves the SFTPUploader service, where files are getting stuck at the SFTP distribution path on the collection server and are not being pushed towards the Parsing server. Despite attempts to restart the service and modify the internal IP in the service XML file, the problem persists. 

Solution

The solution involves correcting the configuration setting in the distribution-service.xml file. Follow the steps below to resolve the issue:

1. Navigate to the location of the distribution-service.xml file.
2. Open the file and locate the value for SFTP_DISTRIBUTION_DRIVER that is set to "false".
3. Change this value to "true".
4. Save the changes and close the file.
5. Restart the service for the changes to take effect.

Summary

By correcting the configuration setting in the distribution-service.xml file and restarting the service, the files should start moving as expected from the SFTP distribution path to the Parsing server.

FAQ

1. What if the files still don't move after changing the configuration setting and restarting the service?
   If the issue persists, it's recommended to check the service logs for any errors and reach out to the support team for further assistance.
2. Where can I find the distribution-service.xml file?
   The location of the file can vary depending on your system setup. It's typically found in the directory where the SFTPUploader service is installed.
3. How do I restart the SFTPUploader service?
   The process to restart the service can vary depending on your operating system. Generally, you can use the system's service management tools or command line to restart the service.