Troubleshooting Script Failure and 'df -h' Command Output Issue on Server For ACT

Overview

The customer is experiencing an issue with a script that is supposed to move logs from the live partition to the storage partition on a server. The server's IP address is 172.16.87.87 and the logs are supposed to be moved from /data to /iplms10. However, the script is not functioning as expected, causing the /data partition to reach 100% capacity. Additionally, the 'df -h' command, typically used to display disk space usage in human-readable format, is not providing any output. The issue persists even after the script has been deployed as per the requirement.

Recording: Explaining the issue

Ticket: 4083225

Solution

1. Check the script that is supposed to move the logs from /data to /iplms10. Ensure that it is correctly written and that it has the right permissions to execute.
2. 
3. If the script is correct, check the /data and /iplms10 directories. Ensure that they exist and that they have the correct permissions set.
4. If the directories and their permissions are correct, check the server's disk space. If the /data partition is at 100% capacity, it might be preventing the script from running correctly. The customer may need to manually delete some files to free up space.
5. After ensuring the script, directories, and disk space are all correct, try running the script again.
6. If the 'df -h' command is still not providing output, there may be an issue with the command itself. Try running other disk space commands to see if they work. If they do, the issue might be with the 'df -h' command specifically. In this case, you may need to reinstall it or seek further technical assistance.
7. If the problem persists, escalate the issue to the team responsible for maintaining the server.

Summary

The issue of the script not moving logs and the 'df -h' command not providing output can be resolved by checking the script, directories, and disk space, and by running other disk space commands. If the problem persists, it should be escalated to a higher level of technical support or to the team responsible for maintaining the server.

FAQ

1. What could cause a script to not move logs from one partition to another?
   There could be several reasons, including the script not being correctly written, not having the right permissions to execute, the directories not existing or not having the correct permissions set, or the partition being at 100% capacity.
2. What could cause the 'df -h' command to not provide output?
   There may be an issue with the command itself. Other disk space commands can be run to see if they work. If they do, the issue might be with the 'df -h' command specifically.
3. What should be done if the problem persists?
   If the problem persists, it should be escalated to a higher level of technical support or to the team responsible for maintaining the server.