Troubleshooting iplms Collector and Parser Issues: No Live Data in PROC1 For ACT

Overview

The issue pertains to the iplms collector and parser not showing any live data in PROC1 after running a cron job. This could be due to a problem with the processing of certain files. The customer may experience this issue even after reporting it to the support team, and the root cause may not be immediately apparent.

Recording: Explaining the issue

Ticket: 4123877

Solution

The solution to this issue involves the following steps:

1. Report the issue to the support team.
2. The Professional Services team intervenes and notices the files begin to be processed, resulting in the customer starting to see live data in PROC1.
3. 
4. The customer is advised to monitor the situation for the next few days to ensure that the issue is fully resolved.
5. 

Summary

In cases where the iplms collector and parser do not show any live data in PROC1 after running a cron job, the issue can be escalated to the Professional services team. Their intervention can lead to the processing of the files and the appearance of live data in PROC1. The customer should monitor the situation to confirm the resolution of the issue.

FAQ

1. What is the iplms collector and parser?
   The iplms collector and parser is a tool that collects and parses data. In this context, it is used to display live data in PROC1.
2. What is a cron job?
   A cron job is a time-based job scheduler in Unix-like operating systems. Users can schedule jobs (commands or scripts) to run periodically at fixed times, dates, or intervals.
3. What does the Professional services team do?
   The Professional services team is capable of investigating and resolving complex technical issues, such as the one described in this article.