Overview
Customer reported problem: One IPLMS server's partition has been fully occupied after an electrical issue at the data center. We rebooted the server but the issue is not resolved.
Solution
To address the issue of a fully occupied partition on the IPLMS server after the electrical issue at the data center, the following measures can be taken:
- Confirm the server type: Since the customer has confirmed that the affected server is an IPLMS server, further troubleshooting should be performed specifically for this server.
- Shifting traffic from COL2 to COL1: The agent suggested shifting traffic from COL2 to COL1 to alleviate the issue with the fully occupied partition. This can be achieved by restarting the keepalive service on COL2. Use the following command to restart the keepalive service:
systemctl restart keepalived
- Verify server status: To ensure that the server is active and functioning properly, execute the "mon" command. This command will provide information about the server's status. Check if the server is marked as active or not.
- Log in to the container: To access the container and perform further troubleshooting steps, follow these instructions:
- Change the directory to
crestelpengine/modules/mediation/binusing the following command:cd crestelpengine/modules/mediation/bin
- Start the command line interface (CLI) by running the command. Note: Use the correct port of the Mediation service is running by checking the bin directory or asking the customer/requester
sh cli.sh 8101
- Once in the CLI, execute the command
DCOUNTERSTATUSto check if the service is capturing packets as expected.
- Change the directory to
By following the above steps, you can address the issue of a fully occupied partition on the IPLMS server after the electrical issue at the data center. If the problem persists or if the server is not a DB server, it is recommended to escalate the issue to the concerned application team for further investigation and resolution.
Comments
0 comments
Article is closed for comments.