Troubleshooting IPLMS Report Modification and File Count Issues For TataPlay

Overview

The customer was experiencing issues with their daily IPLMS report. They wanted to modify the report to include day-wise data process count for the past 5 days. Additionally, the customer mentioned a lower file count in previous months, which delayed their ability to retrieve the IPDR logs.

Recording: Explaining the issue

Ticket: 4139331

Solution

To resolve the issue of modifying the IPLMS report to include day-wise data process count for the past 5 days, the following steps were taken:

1. The issue was escalated to the appropriate team for further investigation and resolution.
2. The required statistics were added to the report by the support agent by modifying the daily report script.
3. 
4. The customer was asked to validate the changes the following day.
5. 
6. The agent informed the customer that they should receive 96 files from AAA daily. If the count is less than 96, the customer should escalate it to the AAA team.
7. The customer confirmed that the issue was resolved after the changes were made to the report.

If the issue persists, the customer should reach out to the support team again.

Summary

The IPLMS report issue was resolved by adding the required statistics to the report and informing the customer about the expected daily file count from AAA. The customer was satisfied with the solution and confirmed that the issue was resolved.

FAQ

1. What is the IPLMS report?
   The IPLMS report is a daily report that provides information about data usage sessions. It should include information about files received from AAA at the IPL collector.
2. What should I do if the file count is less than 96?
   If the count is less than 96, the issue should be escalated to the AAA team.
3. What should I do if the issue persists?
   If the issue persists, the customer should reach out to the support team again.