Balaji Jayaraman
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Articles
Recent activity by Balaji Jayaraman-
High Availability not working on CGNAT Deployment
Overview A customer reports an issue that they have High Availability(HA) configured between primary collector and secondary collector using "keepalived" service. They expect the node to switch to ...
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Ambari Alerts for Namenode service Stopped
Overview: The customer has encountered an issue where the Ambari monitoring system indicates that the NameNode service in their Hadoop cluster is stopped. The NameNode is a critical component of Ha...
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Information Required to Troubleshoot Issues
Overview When a customer reports an issue and agents are unsure of how to identify/troubleshoot the issue and there is no specific solution KBA for the product this article can provide generic guid...
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CGNAT Service crashed and appears down
Overview The customer reports on the CGNAT Server one or more of the services are not running. It appears running the cli.sh command for the service is throwing an error: bash-4.2$ sh cli.sh 8944[ ...
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How to check if there is a backlog for Parsing/Processing services
Overview Backlogs seen in the input/read paths of Parsing and processing services can lead to high CPU Utilization. This article example of how to check if there is a backlog Information To check i...
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No files received from IPLMS Server
Overview A customer reports that their IPLMS Systems are not processing/receiving any files. Solution It is possible the Upstream nodes are not sending traffic to the IPLMS/Mediation servers Vali...
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IPLMS Search is Slow
Overview The customer says that Search from IPLMS UI is slow and it's taking an average 20 minutes and above to query 1 IP Address. Solution Connect to the customer's System and do a search in Back...
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Not receiving data on a Partition
Overview It is reported that one of the partitions configured for the Parsing service was not receiving Data. It was also reported that the partition /applog had 100% utilization. Solution First,...
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/CGNATINPUT partition high utilization
Overview The customer reports that the /CGNATINPUT partition has a higher utilization and wants to validate if the Disk utilization is proper and if there is a need to do some cleanup. Information ...
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Offline EDR files not receiving on IPLMS
Overview It is observed that EDR files sent using the Offline Collector service are not received on the IPLMS Server. This article explains how to troubleshoot the issue. Solution The EDRs(Event Da...