Balaji Jayaraman
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Articles
Recent activity by Balaji Jayaraman-
Troubleshooting Incorrect CELL ID Values in Call Detail Records
Overview The customer is experiencing an issue with incorrect CELL ID values in some Call Detail Records (CDRs), causing these records to be rejected at the Financial Management System (FMS) end. T...
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TataPlay Fiber - Troubleshooting High Utilization of /U01 Partition and Pending Files on CGF/Mediation Server
Overview The TataPlay Fiber customer is experiencing two main issues. The first issue is the high disk space utilization of the /U01 partition on their server, which has reached 90% capacity. The s...
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Troubleshooting IPLM Server Security Issue: Unwanted Connection to Tor Websites
Overview The problem at hand involves a security issue with an IPLM server. The server is persistently trying to connect to Tor websites, which is identified as a potential security threat by the c...
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Troubleshooting SFTPUploader Service: Files Stuck at SFTP Distribution Path
Overview The issue at hand involves the SFTPUploader service, where files are getting stuck at the SFTP distribution path on the collection server and are not being pushed towards the Parsing serve...
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Troubleshooting License Notification Alarms on CGF Nodes
Overview Some customers may experience an issue with License Notification alarms being generated on their CGF nodes. These alarms serve as reminders for License Date expiry. The problem arises when...
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Troubleshooting Server Partition at 100% Capacity Due to Accumulated Files
Overview The problem involves a server partition reaching 100% capacity due to an accumulation of files in a specific directory. This issue is caused by a script failing to move these files to anot...
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Troubleshooting Incorrect Destination IP Issue on Mediation Server (Netflow collection)
Overview: This knowledge-based article provides guidance for support agents to troubleshoot and resolve an issue related to incorrect destination IP addresses on a Mediation server for Netflow ...
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High CPU Utilization in CGNAT Nodes
Overview The customer has reported high CPU utilization on CGNAT collector nodes. The problem is observed on more than one node. Solution Initially ask for the information needed to troubleshoot t...
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Switch over to a Secondary Node after an outage
Overview Customer reported problem: One IPLMS server's partition has been fully occupied after an electrical issue at the data center. We rebooted the server but the issue is not resolved. Soluti...
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High Availability not working on CGNAT Deployment
Overview A customer reports an issue that they have High Availability(HA) configured between primary collector and secondary collector using "keepalived" service. They expect the node to switch to ...