Having the possibility of an AI chat specialized in Skyvera Monetization and CxM to answer your questions and solve your issues can significantly reduce the time for you to get help. Even in cases where ATLAS cannot solve your issue, letting it do an initial triage and collect the relevant information before transferring you to an agent will enable us to help you more efficiently.
To maximize the probability of having a productive interaction with ATLAS we recommend you follow some basic "best practices":
1. Describe the issue in detail from the beginning.
Similar to what you would do when raising a ticket.
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✅ " how to troubleshoot Pending Files Due to Insufficient IOPS" ❌ "files stuck" |
2. If ATLAS doesn't understand your question, rephrase it.
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"API support?" ATLAS: "Can you please provide more details or ask differently?" ✅ "Where can I find information regarding the API" ❌ "API support" |
3. If you are offered buttons, use them.
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ATLAS: "can you clarify if this is a new configuration to be implemented?" (Yes) (No) ✅ <<Press the (Yes) button>> ❌ "how to switchover to secondary IPLMS " |
4. Don't ask for an agent without letting ATLAS try to solve your issue.
ATLAS is trained in some complex common scenarios and can check things in the portal. You would be surprised!
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ATLAS: "How can I help?" ✅ "how to Switch over to a Secondary Node in case of an outage?" ❌ "I need an agent to troubleshoot an outage now" |
5. Always review the related articles suggested by ATLAS.
6. Don't panic!
We know that ATLAS is not perfect and we are 100% dedicated to improving it. If ATLAS is unable to help you, and you confirm with the buttons that the solutions provided didn't help. It will eventually transfer you to an agent. You don't even have to ask!
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